To ensure that D-Net guarantees are met and that our customers receive the highest level of service, we have established a professional Customer Care Center designed to monitor our services and support customers in the best possible manner.

Customer Care Center provide:
> Availability: 7*24*365
> Mean Time to Repair: max 4 hours (by contract)
> Fault handling: includes pro-active monitoring, fault repair, and escalation on major problems;
> Operational account management: handles inquiries, change requests and performance reporting.